Sales and Return Policy
I hand make each item that I list for sale on this site.
I am the sole maker for Lone Gray Wolf Design; there are no production partners. As such, I stand behind my pieces, and if you are not satisfied with your purchase, I offer the following return policy on all items (with the exception of earrings due to health department rules and guidelines).
I gladly accept returns and exchanges. Exchanges are not always possible on many one of a kind items however, as I use unique stones and settings.
Contact me within 14 days of delivery.
Ship items back within 30 days of delivery.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I don't accept cancellations, but please contact me if you have any problems with your order.
Once the item leaves my possession with the delivery carrier, I have no control over delivery delays, delivery failures or damaged goods. You do have the option of adding insurance to your purchase for a very reasonable fee on the checkout page, using the Route app. This service is provided by a third party, and they will handle your claim for you should there be the unlikely occurrence of damage or loss.
Custom or personalized order are non returnable due to the nature of these items.